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Mailing Payments
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Hours of OperationVanderbilt Mortgage and Finance appreciates the opportunity to service your loan. Toll-free lines are reserved for your exclusive use. In order to provide prompt and quality service, please have your loan number available when you call. Any messages left after normal business hours will be returned within 24 - 48 hours on a normal business day, Monday - Friday. |
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| Monday - Thursday | Eastern | Central | Mountain | Pacific |
| 8:30 AM - 8:00 PM | 7:30 AM - 7:00 PM | 6:30 AM - 6:00 PM | 5:30 AM - 5:00 PM | |
| Friday | 8:30 AM - 5:30 PM | 7:30 AM - 4:30 PM | 6:30 AM - 3:30 PM | 5:30 AM - 2:30 PM |
Holidays ObservedOur work schedules may vary slightly on days immediately preceding or following an observed holiday. |
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| New Year's Day Good Friday Memorial Day |
Independence Day Labor Day Thanksgiving Day |
Day After Thanksgiving Christmas Day |
| By Mail |
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| Mailing Correspondence Always mail any correspondence to us separately from your payment. |
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Regular Mail Attn: Customer Service Vanderbilt Mortgage and Finance, Inc. PO Box 9800 Maryville, TN 37802 |
Overnight Mail Attn: Customer Service Vanderbilt Mortgage and Finance, Inc. 500 Alcoa Trail Maryville, TN 37804 |
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| $ Mailing Payments For printable blank coupons and the address to mail your payment, select the state you live in below. Remember to write your loan number on your check or money order. |
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