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Give us a call. We’re here for you.

When you call, please have your loan number available so we can provide you with prompt and quality service.

Hours of Operation:

Mon - Thu: 8:30am - 8:00pm ET

Fri: 8:30am - 5:30pm ET

General Questions

1-800-970-7250

Existing Customers

For questions about an existing home loan

1-800-970-7250

New Customers

For questions about applying for a home loan

1-866-701-0467

FAX Number

1-865-380-3418

Home UpGrade and TVA EnergyRight® loans

For questions about an existing HUG or TVA EnergyRight loan

1-800-970-7250

Any messages left after normal business hours will be returned within 24-48 hours on a normal business day, Monday-Friday.

Mail Correspondence

Need to request information or let us know of an error? Want to share concerns you have about the servicing of your loan? Reach out to us at customercare@vmf.com or use one of the addresses below. To help us provide you with a quick response, please include your loan number on all correspondence.

Remember to mail correspondence to us separately from your payment and include your loan number with anything you send us. To ensure we receive your mail as soon as possible, any correspondence and overnight deliveries need to be mailed to our Regular or Overnight mailing address below. Overnight services won’t deliver to a post office box.

Regular Mail

Attn: Customer Service
Vanderbilt Mortgage and Finance, Inc.
PO Box 9800
Maryville, TN 37802

Overnight Mail

Attn: Customer Service
Vanderbilt Mortgage and Finance, Inc.
500 Alcoa Trail
Maryville, TN 37804

Payoff Loan Payments

See FAQ page for instructions on obtaining a payoff quote or coupon.

Locations

Tennessee

Vanderbilt Mortgage and Finance, Inc.
500 Alcoa Trail
Maryville, TN 37804

NMLS #1561

The Maryville Office is the main office for Vanderbilt Mortgage and Finance, Inc.

Missouri

Vanderbilt Mortgage and Finance, Inc.
3610 Buttonwood Dr, Suite 218
Columbia, MO 65201
No. 19-1868

NMLS #1227976

Since the office hours vary at this location, please call 1-800-970-7250 for an appointment.Please do not mail correspondence to this address.

Arizona

Vanderbilt Mortgage and Finance, Inc.
1734 E. Boston St., Suite 103
Gilbert, AZ 85295
BKBR--0115433

NMLS #151280

Please do not mail correspondence to this address.

North Carolina

Vanderbilt Mortgage and Finance, Inc.
7900 Triad Center Drive, Suite 400
Greensboro, NC 27409

NMLS #2561044

Please do not mail correspondence to this address.