Contact Us

Need help with a loan, or just have a question?

We have the answers.

By Phone

Hours of operation:

Mon-Thurs: 8:30am - 8:00pm ET

Fri: 8:30am - 5:30pm ET

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In order to provide prompt and quality service, please have your loan number available when you call.

Existing Vanderbilt Customers

For questions about an existing home loan

1-800-970-7250

New Customers - Questions about Applying for a Home Loan

For questions about applying for a home loan

1-866-701-0467

Questions about SCRA Eligibility

For questions about potential Servicemembers' Civil Relief Act (SCRA) eligibility

1-800-970-7250

Questions about Vanderbilt eScore Loans

For questions about Vanderbilt eScore loans

1-888-893-8792

Existing Vanderbilt eScore loan customers

1-800-970-7250
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Contact us by Phone

Toll-free lines are reserved for your exclusive use. Look below for all available phone numbers.

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Your Loan Number

In order to provide prompt and quality service, please have your loan number available when you call.

man on phone

Messages

Any messages left after normal business hours will be returned within 24-48 hours on a normal business day, Monday-Friday.

Office locations

Maryville Office 

Maryville Office

Vanderbilt Mortgage and Finance, Inc.

500 Alcoa Trail

Maryville, TN 37804

NMLS #1561

The Maryville Office is the main office for Vanderbilt Mortgage and Finance, Inc.

Greensboro Office 

Vanderbilt Mortgage and Finance, Inc.

7800 McCloud Rd

Greensboro, NC 27409

NMLS # 1561, Branch # 7443123

Missouri Office 

Vanderbilt Mortgage and Finance, Inc.

3610 Buttonwood Dr, Suite 218

Columbia, MO 65201

NMLS # 1561, Branch # 1227976

Since the office hours vary at this location, please call for an appointment. Please do not mail correspondence to this address.

Arizona Office 

Vanderbilt Mortgage and Finance, Inc.

25030 South 190th Street

Queen Creek, AZ 85142

NMLS # 1561, Branch # 151280

Please do not mail correspondence to this address.