Need help with a loan, or just have a question?
We have the answers.
Hours of operation:
Mon-Thurs: 8:30am - 8:00pm ET
Fri: 8:30am - 5:30pm ET
In order to provide prompt and quality service, please have your loan number available when you call.
Existing Vanderbilt Customers
For questions about an existing home loan
New Customers - Questions about Applying for a Home Loan
For questions about applying for a home loan
Questions about SCRA Eligibility
For questions about potential Servicemembers' Civil Relief Act (SCRA) eligibility
Questions about Vanderbilt eScore Loans
For questions about Vanderbilt eScore loans
Existing Vanderbilt eScore loan customers
Vanderbilt Mortgage wants your home buying experience to be superior. The goal of our Customer Service Department is for you to be an elated homeowner. Please fill in the information below, check all boxes that apply, write any additional comments, then click the submit button at the bottom of the page.
Please DO NOT include social security numbers, bank account info, etc.
When mailing payments, please write your loan number on your check or money order.
United States: If you are mailing your payment from within the United States, select your state from the box below to determine the address your payment should be mailed to. Printable blank coupons are also provided for your convenience.
Military: If you are a deployed military member using one of the following military addresses, please mail your payments to the address below. Printable blank coupons are also provided for your convenience.
Military "States"
Armed Forces Africa
Armed Forces Canada
Armed Forces Europe
Armed Forces Middle East
Armed Forces Pacific
Vanderbilt Mortgage and Finance, Inc.
PO BOX 660180
Dallas, TX 75266-0180
If you would like to request information, notify us of an error, or share concerns you have about the servicing of the loan, contact us at customercare@vmf.com or use one of the addresses below. Please include the loan number on any correspondence.
Always mail correspondence to us separately from your payment and include your loan number on anything you send. All correspondence and overnight deliveries must be mailed to the Regular or Overnight mailing address below. Overnight services will not deliver to a post office box.
Attn: Customer Service
Vanderbilt Mortgage and Finance, Inc.
PO Box 9800
Maryville, TN 37802
Attn: Customer Service
Vanderbilt Mortgage and Finance, Inc.
500 Alcoa Trail
Maryville, TN 37804
See FAQ page for instructions on obtaining a payoff quote or coupon.
Toll-free lines are reserved for your exclusive use. Look below for all available phone numbers.
In order to provide prompt and quality service, please have your loan number available when you call.
Any messages left after normal business hours will be returned within 24-48 hours on a normal business day, Monday-Friday.
Vanderbilt Mortgage and Finance, Inc.
500 Alcoa Trail
Maryville, TN 37804
NMLS #1561
The Maryville Office is the main office for Vanderbilt Mortgage and Finance, Inc.
Vanderbilt Mortgage and Finance, Inc.
3610 Buttonwood Dr, Suite 218
Columbia, MO 65201
NMLS # 1561, Branch # 1227976
Since the office hours vary at this location, please call for an appointment. Please do not mail correspondence to this address.
Vanderbilt Mortgage and Finance, Inc.
25030 South 190th Street
Queen Creek, AZ 85142
NMLS # 1561, Branch # 151280
Please do not mail correspondence to this address.