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Need to request information or let us know of an error? Want to share concerns you have about the servicing of your loan? Reach out to us at customercare@vmf.com or use one of the addresses below. To help us provide you with a quick response, please include your loan number on all correspondence.
Remember to mail correspondence to us separately from your payment and include your loan number with anything you send us. To ensure we receive your mail as soon as possible, any correspondence and overnight deliveries need to be mailed to our Regular or Overnight mailing address below. Overnight services won’t deliver to a post office box.
Regular Mail
Attn: Customer Service
Vanderbilt Mortgage and Finance, Inc.
PO Box 9800
Maryville, TN 37802
Overnight Mail
Attn: Customer Service
Vanderbilt Mortgage and Finance, Inc.
500 Alcoa Trail
Maryville, TN 37804
Payoff Loan Payments
See FAQ page for instructions on obtaining a payoff quote or coupon.
Locations
Tennessee
Vanderbilt Mortgage and Finance, Inc.
500 Alcoa Trail
Maryville, TN 37804
NMLS #1561
The Maryville Office is the main office for Vanderbilt Mortgage and Finance, Inc.
Missouri
Vanderbilt Mortgage and Finance, Inc.
3610 Buttonwood Dr, Suite 218
Columbia, MO 65201
No. 19-1868
NMLS #1227976
Since the office hours vary at this location, please call 1-800-970-7250 for an appointment.
Please do not mail correspondence to this address.
Arizona
Vanderbilt Mortgage and Finance, Inc.
1734 E. Boston St., Suite 103
Gilbert, AZ 85295
BKBR--0115433
NMLS #151280
Please do not mail correspondence to this address.
North Carolina
Vanderbilt Mortgage and Finance, Inc.
7900 Triad Center Drive, Suite 400
Greensboro, NC 27409
NMLS #2561044
Please do not mail correspondence to this address.