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Frequently Asked Questions

What is the proper way to endorse (sign) my insurance check?

All persons and/or companies listed as a “payee” on a check need to sign the back of the check exactly as the name appears on the front of the check. This is known as “endorsing” the claim check. Additional instructions for:

Power of Attorney (POA). If you have a Power of Attorney for a signor listed on the claim check, you will need to sign their name first on the back of the check, then list your name with POA listed next to your name. You will need to mail a copy of the POA paperwork and the endorsed check to the address below. Please be advised that the POA is only in effect while the person is alive.

ATTN: Mortgage Claims Vanderbilt Mortgage and Finance, Inc. PO Box 9800 Maryville, TN 37802

IMPORTANT NOTE: Always include your VMF loan number on all correspondence, checks and color pictures.

Executor of Estate (EOE). If you are Executor of Estate for a signor listed on the claim check, you will need to sign their name first on the back of the check, then sign your name with EOE listed next to your name. You will need to mail a copy of the EOE paperwork, a copy of the death certificate and the endorsed check to the address below. Please be advised EOE is only in effect for the deceased.

ATTN: Mortgage Claims Vanderbilt Mortgage and Finance, Inc. PO Box 9800 Maryville, TN 37802

IMPORTANT NOTE: Always include your VMF loan number on all correspondence, checks and color pictures.

Name changes. If a name appears different on the claim check due to marriage or divorce, please contact Vanderbilt Mortgage and Finance, Inc. Mail a copy of the marriage certificate or divorce decree and the endorsed check to the address below. When Vanderbilt issues funds for your claim, the name will be hyphenated. We will list the name as our records show and your new last name as well.

ATTN: Mortgage Claims Vanderbilt Mortgage and Finance, Inc. PO Box 9800 Maryville, TN 37802

IMPORTANT NOTE: Always include your VMF loan number on all correspondence, checks and color pictures.

Divorce decree. In the event of a divorce with someone who is included on the Vanderbilt loan documents, we will need specific paperwork to document who was awarded the home. Please be advised if you receive the claim check from your insurance company with a divorced parties name listed on the check, you will need to contact your insurance company if you want that changed.

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